Developer Documentation

Privacy Policy

Table of contents

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. this data are primarily technical data such as the browser and operating system you are using or when you accessed the page. this data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the appropriate regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

4Players GmbH Deelbögenkamp 4 22297 Hamburg Management board: Phillip Schuster, Rainer Rosenbusch, Oliver Paul

Telephone: +49 (40) 607742610
Email: support@4netplayers.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the appropriate regulatory authorities. The appropriate regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby explicitly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not explicitly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.

4Players GmbH
Der Datenschutzbeauftragte
Deelbögenkamp 4c
22297 Hamburg

Email: datenschutz@4players.de

4. Data collection on our website or app

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies ( such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Web server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data will not be combined with data from other sources.

This data will be deleted after 90 days.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Gameserver log files

The game server writes log files. Depending on the game, the log files may contain the following personal data, among others:

  • IP address
  • Nickname
  • Game-specific IDs
  • Chat history

4Players saves the log files for the server owner.

This data is not combined with data from other sources.

The data is deleted after 7 days.

Data processing is based on Art. 6 para. 1 lit. (f) of the GDPR, which permits the processing of data for the execution of a contract or pre-contractual measures.

Teamspeak 3 server log files

The Teamspeak 3 server does not store server log files (server log) because this function has been disabled by 4Players.

The operator (server admin) of a 4Players’ Teamspeak 3 server can obtain information about the following personal data of a particular visitor:

  • IP address
  • Nickname
  • Teamspeak 3 specific ID
  • Date of account creation
  • Last account login
  • Number of logins

Some personal data is necessary for the operation and administration of the server, e.g. to remove or permanently block certain visitors. Neither the server operator nor the host (4Players) has any influence on the functioning of the client and any external tools. Detailed information about the client’s data protection can be found at teamspeak.com/en/privacy-and-terms/

This data is not combined with data from other sources.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website or will be deleted after 26 months of inactivity. Statutory retention periods remain unaffected.

Registration with Facebook Connect

Instead of registering directly on our website, you may also register using Facebook Connect. This service is provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

If you decide to register with Facebook Connect and click on the “Login with Facebook” or “Connect with Facebook” buttons, you will be automatically redirected to the Facebook platform. There you can log in with your Facebook username and password. This will link your Facebook profile to our website or services. This link gives us access to your data stored on Facebook. Including especially your:

  • Facebook name
  • Email address provided to Facebook
  • Facebook ID

This data will be used to set up, provide, and personalize your account.

For more information, see Facebook’s Terms of Use and Privacy Policy. These can be found at https://de-de.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/.

Leaving comments on this website

If you use the comment function on *.4pforen.4players.de, the time at which you created the comment and your email address will be stored along with your comment, as well as your username.

Storage of the IP address

Our comment function stores the IP addresses of those users who post comments. Since we do not check comments on our site before they go live, we need this information to be able to pursue action for illegal or slanderous content.

Subscribing to the comment feed

As a user of this site, you can sign up to receive the comment feed after registering. Your email address will be checked with a confirmation email. You can unsubscribe from this function at any time by clicking the link in the emails. The data provided when you subscribed to the comments feed will then be deleted, but if you have submitted this data to us for other purposes or elsewhere (such as subscribing to a newsletter), it will be retained.

How long comments are stored

The comments and the associated data (e.g. IP address) are stored and remain on our website until the content commented upon has been completely deleted or the comments are required to be removed for legal reasons (slander, etc.).

Legal basis

The comments are stored based on your consent per Art. 6 (1) (a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transferred when signing up for services and digital content

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.

Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

5. Social media

Share content via plugins (Facebook, Twitter, etc.)

The content on our pages can be shared on other social networks like Facebook, Twitter, or Google+, but not limited to the aforementioned. This page uses our own tool for this function. This tool establishes direct contact between the networks and users only after users click on one of these buttons.

This tool does not automatically transfer user data to the operators of these platforms. If users are logged into one or more of the social networks, the Like, +1, and Share buttons will display an information window in which the user can edit the text before it is sent.

Our users can share the content of this page on social networks without their providers creating profiles of users’ surfing behavior.

Facebook plugins (Like & Share buttons)

Our website includes plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, see https://developers.facebook.com/docs/plugins/.

When you visit our site, a direct connection between your browser and the Facebook server is established via the plugin. This enables Facebook to receive information that you have visited our site from your IP address. If you click on the Facebook “Like button” while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. This allows Facebook to associate visits to our site with your user account. Please note that, as the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses this data. For more information, please see Facebook’s privacy policy at https://de-de.facebook.com/policy.php.

If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.

Retargeting

The 4Players websites use retargeting technologies such as Pixel from Facebook Ireland Limited. We use this technology to make our online presence more interesting for you. This technology enables users of the Internet who are already interested in 4Players to be targeted with advertising on websites of our partners. We are confident that a mix of a personalised, interest-based advertising is generally more interesting for users of the Internet than advertising which has no such personal basis. This advertising is incorporated into the websites of our partners on the basis of cookie technology and an analysis of previous usage behaviour. This form of advertising is completely anonymous. No personal data is stored and no usage profile will be associated with your personal data.

When you visit one of the pages of our website and have set your browser settings to accept cookies, for us this means that you want to use our products and services, and you agree to the use of cookies and other technology as described in our Privacy Policy.

Twitter plugin

Functions of the Twitter service have been integrated into our website and app. These features are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the “Retweet” function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by Twitter. For more information on Twitter’s privacy policy, please go to https://twitter.com/privacy.

Your privacy preferences with Twitter can be modified in your account settings at https://twitter.com/account/settings.

6. Analytics and advertising

Google Tag Manager

This website uses Google Tag Manager, a tool to integrate technologies into our website. Provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

Google Tag Manager is consent aware and does not save or analyze your data, but it processes your IP-address based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in technically optimizing its website.

You can withdraw or renew your consent anytime, see Consent Management .

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

this data will be deleted after 26 months of inactivity

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en .

Matomo (formerly Piwik)

This website or app uses the open source web analytics service Matomo. Matomo uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before it is stored.

Matomo cookies remain on your device until you delete them.

The storage of Matomo cookies is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

The information generated by the cookies about your use of this website will not be disclosed to third parties. You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.

If you do not agree with the storage and use of your data, you can disable this feature here: Opt-Out . In this case, an opt-out cookie will be stored in your browser to prevent Matomo from storing your usage data. If you delete your cookies, this will mean that the opt-out cookie will also be deleted. You will then need to reactivate it when you return to our site if you wish your activity not to be tracked.

AWStats

We use “AWStats” statistical software on our website to analyze user behavior. “AWStats” statistical software creates cookies that are stored as small text files on your device at the end of your visit to our website. The cookies are created via the “4players.de” domain. The name of the cookies begins with “AW.” The cookies are stored on your device for a maximum of 50 days and enable us recognize users who have already been on our website. They also enable us to perform a non-personal analysis of user behavior on our website. For example, we can see which page you came from to this website and which pages you have viewed on our website and for how long. The cookies are used for the purpose of creating pseudonymized user profiles. If you want to prevent your user behavior from being analyzed, you can use your browser settings to block the “4players.de” domain from creating cookies on your device. Please note, however, that blocking cookies will limit your use of our service. Data processign is based on Art. 6 (1) (f) GDPR. You can withdraw or renew your consent anytime, see Consent Management .

Google AdSense

This website uses Google AdSense, a service for including advertisements from Google Inc. (“Google”). It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google AdSense uses so-called “cookies”, which are text files stored in your computer that enable an analysis of the way you use the website. Google AdSense also uses so-called web beacons (invisible graphics). Through these web beacons, information such as the visitor traffic on these pages can be evaluated.

The information generated by cookies and web beacons relating to your use of this website (including your IP address), and delivery of advertising formats, is transmitted to a Google server in the US and stored there. This information can be passed on from Google to contracting parties of Google. However, Google will not merge your IP address with other data you have stored.

AdSense cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

You can prevent the installation of cookies by setting your browser software accordingly. Please be aware that in this case, you may not be able to make full use of all the features of this website. By using this website, you agree to the processing of data relating to you and collected by Google as described and for the purposes set out above. You can withdraw or renew your consent anytime, see Consent Management .

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website. You can withdraw or renew your consent anytime, see Consent Management .

Affiliate partners

This website uses tracking cookies from the following affiliate partners:

Cookies are created when a visitor clicks on an advertisement for our products and services which contains an affiliate partner’s link. Our affiliate partners use cookies to track the origin of orders. Our affiliate partners also use so-called tracking pixels to evaluate information on the web pages, such as visitor traffic. The information generated by cookies and tracking pixels about the use of this website (including IP addresses) and the delivery of advertising formats is transferred to our affiliate partners’ servers and stored there. Among other things, they can see that a partner link has been clicked on this website. The affiliate partners can pass this (anonymized) information on to contractual partners under certain circumstances, but data, such as IP addresses, is not merged with other stored data. Data processing is based on Art. 6 (1) (b) GDPR. You can withdraw or renew your consent anytime, see Consent Management .

7. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

Mailjet

This website uses Mailjet for sending newsletters. The provider is Mailjet GmbH, Rankestr. 21, 10789 Berlin, Germany. Mailjet is a service to organize and analyze the sending of newsletters. The data you enter to subscribe to the newsletter (e.g. e-mail address) is stored on the servers of Mailjet.

Our newsletters sent with Mailjet enable us to analyse the behaviour of the newsletter recipients. Among other things, it is possible to analyse how many recipients have opened the newsletter message and how often which link in the newsletter was clicked on. Conversion tracking can also be used to analyse whether a pre-defined action (e.g. purchase of a product on our website) was carried out after clicking on the link in the newsletter. Further information on data analysis by Mailjet newsletter is available at www.mailjet.com/feature/tracking-tools

The data processing is carried out on the basis of your consent (Art. 6 (1) (a) GRDPR). You can revoke this consent at any time by cancelling the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

If you do not want to receive any analysis from Mailjet, you will have to unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe directly on the website. Data that has been saved by us for other purposes (e.g. e-mail addresses for the member area) remains unaffected by this.

You can find more details in the data protection regulations of Mailjet under: www.mailjet.com/privacy-policy.

8. Plugins and tools

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.

Data processing is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html .

Trustpilot

Since your opinion is important to us and we would like to know where we can improve our offers, customer reviews are particularly important to us. Therefore we offer you the possibility to rate our offers via the portal www.trustpilot.de of the company Trustpilot A/S, Pilestraede 58, 5th floor, 1112 Copenhagen, Denmark. For this purpose, you will receive an e-mail from us after conclusion of a contract in which we ask for your consent to an invitation from Trustpilot to an evaluation. If you accept this invitation, we will provide Trustpilot with your email address, first name and last name for this purpose. Data processing is based on Art. 6 (1) (f) GDPR. If you participate in this rating system, your rating will be published on our website as well as on the Trustpilot and its partners’ websites. Further information on data protection at Trustpilot can be found at https://de.legal.trustpilot.com/end-user-privacy-terms

9. Contract conclusion

Payment service providers, postal items, debt collection

Global Collect

Our website offers payments via our service providers Global Collect Services B.V., Planetenweg 43-59, 2132 HM Hoofdorp, Netherlands (hereinafter referred to as “Global Collect”).

When you pay for a product or service, the payment information you enter is sent to Global Collect. Further information can be obtained here: Contact and Privacy Policy

The payment data you provide will be supplied to Global Collect based on Art. 6(1)(a) (Consent) and Art. 6(1)(b) GDPR ( Processing for the performance of a contract). You have the option to revoke your consent at any time. Revocation does not affect the processing of data previously collected.

onlinebrief24.de

We use the onlinebrief24.de service of letterei.de Postdienste GmbH, Frankfurter Str. 74, 64521 Groß-Gerau, Germany, to print, process and deliver personalised mail.

The data protection regulations for this service can be viewed here: Privacy Policy

The transmission of your data to onlinebrief24.de takes place on the basis of Art. 6(1)(b) GDPR (Processing for the performance of a contract).

REAL Solution Inkasso

If you do not pay outstanding invoices despite repeated reminders, we are entitled to transfer the data required to collect a debt to a debt collection service provider in order to collect the debt on our behalf. Alternatively, we may sell outstanding receivables to a debt collection service provider. The latter then becomes the owner of the claim and asserts the claims in his own name. We cooperate with the following debt collection service provider: REAL Solution Inkasso GmbH & Co. KG, Normannenweg 32, 20537 Hamburg, Germany.

The data protection regulations for this service provider can be viewed here: Privacy Policy

The lawful basis for the transmission of data in connection with the collection of a debt is Art. 6(1)(b) GDPR. The transmission of data in connection with the sale of receivables is based on Art. 6(1)(f) GDPR.

10. A.I. Services

A.I. Assistant

Our experimental A.I. assistant app is using the Assistants API from OpenAI, L.L.C., 3180 18th St., San Francisco, California 94110.

To use the assistant and to be able to help you with acceptable answers, you have to consent into recording your input and questions for the sole purpose of improving the quality of the output and preventing misinformation or factual errors. Your questions and the assistant’s answers will both be anonymized and sent to OpenAI.

Cookiebot

We are using Cookiebot to manage your consent. Cookiebot is a trademark of Usercentrics A/S. Usercentrics A/S is registered in Denmark. Company reg. no.: 34624607.

The lawful basis for the transmission of data in connection with managing consent is Art. 6(1)(c) GDPR.

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